All orders are processed within 2-3 business days.

Delivery typically takes between 7-18 business days.

Once shipped, you will get a confirmation email that includes a tracking number and additional information regarding tracking your order.

We do not accept returns or issue refunds except you have eligible reason*. For more information, please see our return policy.

*Eligible reasons for return:

  • Damaged or defective item
  • Missing an item
  • Received the wrong item

Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we will make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it.

All orders are delivered using our worldwide shipping method via Royal Mail or DPD.

If you are not satisfied with your purchase for eligible reason*, you can get a refund. For more information, please see our return policy.

*Eligible reasons for return:

  • Damaged or defective item
  • Missing an item
  • Received the wrong item

Rest assured, you can always shop safely on EcologicOwl. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

More Information

You can look at the URL of the website. If it begins with “https” instead of “http,” it means the site is secured using a TLS/SSL certificate (the s in https stands for secure). TLS certificates secure all of your data as it is passed from your browser to the website’s server. 

Unfortunately, we are currently unable to process exchanges.

We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express.

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